Subscriber Terms
1. Overview
These Subscriber Terms govern the relationship between FullPipe Solutions LLC ("Company," operating as FullPipe at fullpipe.io) and any business or individual ("Subscriber") that subscribes to the FullPipe Exchange marketplace. Subscriber accepts these Terms by checking the acceptance box during account registration. Continued use of the platform following any update constitutes acceptance of the updated Terms.
2. FullPipe Exchange
FullPipe Exchange is an inbound lead marketplace. FullPipe generates demand from businesses and individuals actively seeking local services. When a qualifying lead is available within Subscriber's service territory, Subscriber is notified and given the opportunity to purchase that lead exclusively.
3. Subscription & Access Fee
- Monthly access fee billed on the same date each month
- Access fee grants Subscriber the right to receive lead notifications and purchase leads within their defined service territory
- Access fee is non-refundable and does not guarantee a minimum number of leads
4. Lead Pricing
Lead prices are variable based on opportunity size, geography, and industry. Lead price is displayed at time of notification. FullPipe reserves the right to adjust lead pricing with 30 days written notice.
5. Lead Exclusivity
- Each lead is sold to one Subscriber only
- Upon purchase, Subscriber receives permanent exclusive rights to that lead
- FullPipe will not offer the same lead to any other Subscriber — ever
- Purchased leads are never resold, recycled, or redistributed
6. Lead Quality Standards
A qualified lead must include real contact information, verified interest in the service, location within Subscriber's territory, and must not be a duplicate of a lead previously delivered to Subscriber within 90 days.
7. Lead Rejection Policy
- Rejection must be submitted within 48 hours of lead delivery with a stated reason
- FullPipe will review and issue a credit within 5 business days if rejection is valid
- Credits apply to future lead purchases; no cash refunds
8. Payment Terms
Access fee billed monthly via payment method on file. Lead purchases charged at time of purchase. Failed payments result in suspension of lead notifications until resolved. Subscriber authorizes FullPipe to charge the payment method on file for all fees under this Agreement.
9. Pricing Adjustments
FullPipe reserves the right to adjust the monthly access fee and lead pricing with 30 days written notice to Subscriber's email on file. Continued use after the notice period constitutes acceptance.
9A. Regulatory Compliance
Subscriber represents, warrants, and covenants that it will comply with all applicable federal, state, and local laws in connection with its use of FullPipe leads, including without limitation the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), the CAN-SPAM Act, and all applicable state telemarketing and do-not-call statutes.
Subscriber specifically agrees to: (1) maintain its own records of TCPA-compliant consent for outreach to FullPipe leads; (2) honor all opt-out and do-not-contact requests promptly; (3) not contact any lead who has revoked consent; and (4) ensure all outreach complies with applicable law including calling-hour restrictions.
FullPipe makes no representation regarding the TCPA consent status of any lead beyond what is disclosed at time of delivery. Subscriber is responsible for its own independent assessment of the adequacy of that consent for Subscriber's specific outreach methods and jurisdiction.
9B. Indemnification
Subscriber shall defend, indemnify, and hold harmless FullPipe, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) Subscriber's outreach to or use of any FullPipe lead; (2) Subscriber's violation of any applicable law including TCPA, TSR, or CAN-SPAM; (3) Subscriber's breach of any obligation under this Agreement; or (4) any act or omission of Subscriber or its agents in connection with the services.
FullPipe shall provide Subscriber with prompt written notice of any claim for which indemnification is sought. Subscriber shall not settle any claim in a manner that imposes obligations on FullPipe or constitutes an admission of liability by FullPipe without FullPipe's prior written consent. This indemnification obligation survives termination.
10. Term & Cancellation
- Month-to-month agreement
- Subscriber may cancel with 30 days written notice to hello@fullpipe.io
- FullPipe may terminate with 30 days notice for any reason, or immediately upon material breach including violation of Section 9A
- No refunds for unused portions of a billing period
11. Limitation of Liability
FullPipe does not guarantee a minimum number of leads or that any lead will result in a closed sale. FullPipe's aggregate liability is limited to credits expressly provided in Section 7. IN NO EVENT SHALL FULLPIPE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. These limitations do not apply to Subscriber's indemnification obligations under Section 9B.
12. Data Use Restriction
Subscriber may use lead contact information solely for the purpose of providing services consistent with the lead's stated service request. Subscriber shall NOT: (a) sell, share, license, or transfer lead data to any third party; (b) use lead data to market unrelated products or services; (c) aggregate lead data into any database for resale; or (d) retain lead contact information beyond 12 months from date of lead delivery.
Lead data constitutes confidential and proprietary information of FullPipe. Subscriber shall maintain reasonable security measures to protect lead data. In the event of unauthorized access to or disclosure of lead data, Subscriber shall notify FullPipe within 72 hours of discovery. These restrictions survive termination.
13. Dispute Resolution
This Agreement is governed by the laws of the State of North Carolina. The parties agree to attempt good-faith negotiation before initiating formal proceedings.
- Disputes under $10,000: Small claims division of the General Court of Justice, Mecklenburg County, North Carolina
- Disputes of $10,000 or more: Binding arbitration in Mecklenburg County, NC under AAA Commercial Arbitration Rules. The arbitrator's decision is final and binding.
The prevailing party in any arbitration or litigation is entitled to recover reasonable attorneys' fees and costs.
14. Entire Agreement
This Agreement constitutes the entire agreement between the parties regarding FullPipe Exchange access and supersedes all prior discussions. This Agreement may not be modified except by written amendment or by FullPipe pursuant to its pricing adjustment rights in Section 9.
FullPipe Solutions LLC records the date, time, IP address, account ID, and version of Terms accepted at the time of each subscriber's acceptance. Electronic acceptance is legally equivalent to a handwritten signature under the E-SIGN Act. Questions: hello@fullpipe.io